The privacy policy applies to all users. Personal information will be highly protected, respected and reserved with the utmost care. We are committed to protect the privacy of our site users and customers collected by this web site. Please read our privacy carefully for better understanding before bound by these agreements.

If you have inquiries or questions, it will be advisable to contact us at




Information Collection

Customer information collected on this site will not be sold or shared to anyone. Customer information serves as an implementation to improve customer’s shopping experience about our products, services and promotions from out site. Updates, newsletter or changes to this privacy policy will be conducted via email. This privacy policy applies to information as follow:

  • Name
  • Address
  • Phone number
  • Postal Address
  • Other details that customer provide upon placing order with us

Control over information

Customer personal information is protected behind secured network. All sensitive information such as credit card data is encrypted via Secure Socket Layer (SSL) technology and transmitted to us in secure way. We take precautions to protect customer’s information through variety of security measures when customer places an order or even access personal information. Only specific employees (customer service or billing) are granted access to identify customer’s information.

Transactions are processed through gateway provider and are not processed on our server.

Third Party Disclosure

Customer personal information is disclosed to third parties when it concerns with facilitating service provided to the customers. Personal information to third parties help us to conduct our business in terms of operating website, servicing customer, fulfilling orders and deliveries. Personal information will only be provided to third parties when our employees under duty to disclose customer personal information with any legal obligation in order to protect rights, property or safety of our customers, Otten Coffee and others. This includes in exchanging information with other companies for fraud protection and credit risk reduction purposes.

However promotional materials such as marketing and advertising are classified as non-personal visitor information and may be provided to other parties.

Third party links

Third party products or services may be included on our website with separate privacy policy. Therefore, we have no responsibility for the content and activities of third party links. We welcome any feedback about these sites and seek to protect the integrity of our site.

Our privacy policy may change from time to time and Otten Coffee have the right in its absolute at any time without further notice to amend, remove or vary the services of this websites that includes the contents of this privacy policy. Amendment of privacy policy shall be posted on this page.

Security Policy

Otten Coffee uses Third-party payment gateway provided by Shopify for its online credit card transactions. All payments are encrypted and secured with SSL. For further information about security policy please visit

Contact Us

For further inquiries or any questions about our privacy policy please contact us via email at, via phone at (+62) 08041999666 or regular mail at Jln Kruing No. 3 E-F Medan, North Sumatra, 20113.