Customs & import taxes

  • Orders may need to clear customs in your country.
  • Please check if your order will incur additional import duties, taxes or other customs related charges.
  • Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
  • Suppliers are not responsible for delays caused by the customs department in your country.
  • Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

Returns & Refunds Policy

Return and exchange policy from the purchased item apply only for the following conditions:

  • A refund or return will be issued within 14 days of the date purchase
  • The items must not show any damaged, wear or sign of used and items must return in the original packaging.
  • Refunds will be permitted if items are physically faulty or damaged.
  • Otten Coffee will offer full refund upon out of stock or unavailable items at the time the order was placed.
  • Shipping costs for returns or exchange shall be borne by the customer.

Please contact Otten Coffee team via customer.care@ottencoffee.co.id within 14 days of purchase date.