Customs & import taxes
- Orders may need to clear customs in your country.
- Please check if your order will incur additional import duties, taxes or other customs related charges.
- Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
- Suppliers are not responsible for delays caused by the customs department in your country.
- Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.
Returns & Refunds Policy
Return and exchange policy from the purchased item apply only for the following conditions:
- A refund or return will be issued within 14 days of the date purchase
- The items must not show any damaged, wear or sign of used and items must return in the original packaging.
- Refunds will be permitted if items are physically faulty or damaged.
- Otten Coffee will offer full refund upon out of stock or unavailable items at the time the order was placed.
- Shipping costs for returns or exchange shall be borne by the customer.
Please contact Otten Coffee team via firstname.lastname@example.org within 14 days of purchase date.